1. Introduction
At Mchirella Boost, we want you to feel completely confident when purchasing our premium bathroom products, including bidet faucets and accessories. While we take every step to ensure the quality and safe delivery of your order, we understand that sometimes a product may not meet expectations. This Refund and Return Policy outlines the conditions under which you may return items and request a refund, ensuring a fair and transparent process for both parties.

2. Eligibility for Returns
Products are eligible for return if they are unused, in their original packaging, and in the same condition as received. Items that have been installed, damaged due to misuse, or altered after delivery are not eligible for returns. To qualify for a return, you must initiate the request within 14 days of receiving your order.

3. Return Process
To begin the return process, please contact our customer support team with your order details and reason for return. Once your request is approved, you will receive instructions on how to send the item back to us. Customers are responsible for securely packaging the product to avoid damage during return transit. Unauthorized returns that are not pre-approved may not be accepted.

4. Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as receiving the wrong item or a defective product. In such cases, Mchirella Boost will cover the return shipping charges and provide a replacement or full refund.

5. Refund Process
Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria. If approved, refunds will be processed to the original method of payment within 7 to 10 business days. Please note that shipping fees paid at the time of purchase are generally non-refundable, unless the return was due to our error.

6. Exchanges
We currently allow exchanges for defective or damaged items. If you wish to exchange a product, please contact our support team, and we will guide you through the process. Exchanges are subject to product availability, and in case the requested item is unavailable, a refund may be issued instead.

7. Damaged or Defective Items
If your product arrives damaged, defective, or incorrect, please notify us immediately with photos and order details. We will work quickly to resolve the issue by offering a replacement or issuing a full refund. Claims for damaged or defective items must be made within 7 days of delivery.

8. Non-Returnable Items
Certain items, such as clearance or final-sale products, may not be eligible for return or refund. Additionally, products that have been installed or show signs of use cannot be returned. These restrictions are in place to maintain product quality and hygiene standards.

9. Contact Information
For all return and refund inquiries, please reach out to our support team:

Address: 117 PA-144, Centre Hall, PA 16828, USA
Email: support@mchirellaboost.site
Telephone: +1 814 280 8670